EXCHANGE POLICY (7-DAY STRICT WINDOW)

 

Last Updated: November 24, 2025

Website: https://blushandblooms.us/

1. PREAMBLE AND INTRODUCTION

1.1. Our Commitment
At Blush and Blooms, we are dedicated to ensuring that every customer feels confident and beautiful in their purchase. We understand that shopping online for fashion, accessories, and lifestyle products can sometimes result in items that do not fit exactly as expected or colors that appear slightly different in person than on a screen. To accommodate these instances while maintaining the efficiency of our global logistics network, we have established this Strict 7-Day Exchange Policy.

1.2. Purpose of This Policy
This document outlines the specific terms, conditions, and procedures required to exchange an item purchased from Blush and Blooms. By placing an order with us, you agree to be bound by the terms detailed below. This policy is designed to facilitate quick inventory turnover and ensure that the products we sell remain in pristine, brand-new condition for all our customers.

1.3. The "7-Day" Definition
Unlike our standard Return Policy, which may offer a longer window for refunds, our Exchange Policy is time-sensitive. This is to ensure that items are returned to our distribution centers immediately so they can be resold. "7 Days" refers to 7 calendar days, starting from the precise date and time the shipping carrier marks your package as "Delivered."

2. ELIGIBILITY REQUIREMENTS

To qualify for an exchange, your request and the item in question must meet all of the following criteria. Failure to meet any single requirement will result in the rejection of the exchange request.

2.1. The Timeframe Condition

• Initiation: You must email our support team or submit a request through our portal within 7 calendar days of delivery.
• Calculation: If your package is marked delivered on the 1st of the month, your request must be submitted by the 7th. Requests submitted on the 8th day or later will not be eligible for a direct exchange and may only be eligible for a refund minus restocking fees (subject to our Return Policy).
• No Exceptions: This window applies to weekends and holidays. Our digital support systems are active 24/7 to receive your request timestamp.

2.2. Product Condition (The "Resellable" Standard)

Because we utilize third-party logistics and global inventory, we cannot accept items that have been "used" or "tested" beyond a simple try-on. The item must be:

• Unworn and Unused: The item must not show any evidence of wear, street use, or extensive handling.
• Unwashed: Any item that has been laundered or dry-cleaned is immediately disqualified.
• Odor-Free: Items must be free from odors, including but not limited to: cigarette smoke, perfume, deodorant, body odor, cooking smells, or laundry detergent.
• Debris-Free: Items must be free of pet hair, lint, human hair, or dust.
• Original State: The item must not be altered, tailored, or modified in any way.

2.3. Packaging and Tags

• Tags Attached: All original manufacturer tags, hangtags, and branding labels must be attached in their original placement. If a tag has been cut or removed, the item is considered "used."
• Original Packaging: The item must be returned in the clear protective poly-bag or box it arrived in (if applicable). While we understand the outer shipping mailer gets destroyed upon opening, the inner product packaging must be intact.

3. NON-EXCHANGEABLE ITEMS (EXCLUSIONS)

Certain categories of products are exempt from this Exchange Policy due to hygiene standards, legal regulations, and the nature of our supply chain.

3.1. Hygiene-Sensitive Items

For the safety of our customers, we strictly do not accept exchanges on:

• Swimwear: If the hygiene liner has been removed, compromised, or appears to have been re-applied.
• Intimates: Underwear, lingerie, panties, and shapewear are final sale.
• Earrings: Pierced jewelry cannot be exchanged for sanitary reasons.
• Cosmetics and Skincare: Any liquids, creams, or powders that have been opened or utilized.

3.2. Final Sale and Clearance

Items marked as "Final Sale," "Clearance," "Flash Sale," or purchased during specific site-wide liquidation events are not eligible for exchange. These items are sold "as-is" to clear inventory space in our warehouses.

3.3. Personalized and Custom Goods

Any item that has been customized, engraved, or made-to-order specifically for you cannot be exchanged, as we cannot resell these items to other customers.

3.4. Gift Cards

Digital Gift Cards are non-exchangeable and non-refundable.

4. TYPES OF EXCHANGES

We offer three specific types of exchanges. Please identify which category your request falls under when contacting us.

4.1. Variant Exchange (Size or Color)

This is the most common exchange.

• Scenario: You ordered a Size Medium, but it fits too tightly, and you need a Size Large. Or, you ordered the "Blue" variant but now prefer the "Red."
• Condition: We can only exchange for the same product in a different variant. You cannot exchange a "T-shirt" for a "Pair of Jeans."
• Price Differences: If the new variant is priced higher (e.g., larger sizes sometimes cost more), you must pay the difference. If it is lower, we will issue store credit for the difference.

4.2. Defect/Damage Exchange (Replacement)

• Scenario: The item arrived with a ripped seam, a broken zipper, or a manufacturing stain.
• Policy: This is prioritized. We will replace the item with an identical unit at no cost to you. See Section 9 for specific details on Damages.

4.3. Uneven Exchange (Store Credit)

• Scenario: You want to exchange the item for a completely different product.
• Policy: We do not perform direct cross-product swaps (e.g., swapping a $20 shirt for a $20 hat) due to inventory tracking complexities. Instead, we will treat this as a return: we will issue you a Store Credit Gift Card for the value of the original item once received, which you can immediately use to purchase the new item.

5. THE EXCHANGE PROCESS (STEP-BY-STEP)

To ensure your exchange is processed efficiently within our global network, please follow these steps precisely. Deviating from this process may result in lost packages or denied claims.

Step 1: Submit Request

Within the 7-day window, email our support team at info@blushandbloomsllc.com with the subject line: "EXCHANGE REQUEST - Order #[12345]".
In the body of the email, include:

• The Item Name/SKU you wish to exchange.
• The reason for exchange (e.g., "Too Small").
• The new size or color you desire.
• One photo of the item showing it is in new condition with tags attached.

Step 2: Authorization & RMA

Our team will review your request (typically within 24 hours).

• If approved, we will send you a Return Merchandise Authorization (RMA) Number and the specific return address.
• Important: Do not send the package back to the address on the shipping label without prior authorization. Our packages are shipped from various international fulfillment centers; sending them back to a sorting center without an RMA often leads to the packages being destroyed or lost. You must send it to the address we provide (usually a domestic consolidation hub).

Step 3: Packing and Shipping

• Pack the item securely.
• Write the RMA number clearly on the outside of the package or include a note inside.
• Tracking is Mandatory: You must use a shipping method that provides a tracking number. We are not responsible for exchange packages that are lost in transit on their way back to us.
• Cost: Unless the item is defective, you (the customer) are responsible for the cost of return shipping.

Step 4: Inspection and Processing

Once the package is delivered to our facility, please allow 3 to 5 business days for our warehouse team to inspect the item.

• They will verify the condition (tags, smell, wear).
• If the item passes inspection, we will trigger the shipment of the new item.

Step 5: Reshipment

• We will ship the replacement item to you.
• Our Courtesy: Blush and Blooms will cover the shipping cost of sending the new replacement item to you. You pay to get the old one to us; we pay to get the new one to you.
• You will receive a new tracking number for the replacement shipment.

6. SHIPPING TIMES FOR EXCHANGES

It is important to manage expectations regarding timelines:

6.1. The "Round Trip" Timeline
An exchange involves two shipping processes:

1. Inbound: The time it takes for you to mail the return to us (3–7 days).
2. Processing: Inspection time (3–5 days).
3. Outbound: The time it takes for the new item to be shipped to you (7–15 days, similar to your original order).

6.2. Total Estimated Time
The entire exchange process, from the day you mail the return to the day you receive the new size, typically takes 2 to 4 weeks. Suppose you need the new item urgently (e.g., for an event next week). In that case, we recommend keeping the original item (or returning it for a refund later) and placing a brand new order immediately for the correct size.

7. STOCK AVAILABILITY

7.1. Dynamic Inventory
Our inventory is dynamic and shared across multiple global sellers. Between the time you request an exchange and the time we receive your return, the size you want may go out of stock.

7.2. Out of Stock Resolution
If the item/variant you requested for exchange is no longer available when we process your return:

• We will notify you immediately via email.
• We will offer you the choice of:
1. Store Credit: A gift card for the full value of the item to choose something else.
2. Refund: A refund to your original payment method (waiving any restocking fees that might usually apply).

8. DEFECTIVE OR DAMAGED ITEMS

While this policy focuses on exchanges for preference (size/color), we recognize that receiving a damaged item requires a different approach.

8.1. The 48-Hour Reporting Rule
For items that arrive damaged, defective, or are the wrong item entirely (e.g., you ordered a Dress, we sent a Shirt), you must report this within 48 hours of delivery.

• Although the general Exchange window is 7 days, damages must be reported immediately to prove the damage occurred during shipping or manufacturing, and not during customer handling.

8.2. Evidence Required
You must provide high-quality photos or a video showing:

• The defect itself (e.g., the hole, the stain).
• The packaging it arrived in.
• The shipping label.

8.3. No Return Necessary (Case-by-Case)
In many cases of verified manufacturing defects, we may waive the requirement for you to return the item. We will simply dispatch a brand-new replacement immediately. This is determined at the sole discretion of our support team based on the evidence provided.

9. INTERNATIONAL EXCHANGES

For customers residing outside of the United States (our primary market):

9.1. High Logistics Costs
International return shipping can often be more expensive than the item itself. Because Blush and Blooms does not provide prepaid return labels for international exchanges, the cost to send an item back to our US or Asian hubs falls entirely on the customer.

9.2. Alternative Resolution
To save you time and money, if you are an international customer wishing to exchange a low-value item (e.g., under $30) for a different size, please contact support. We may, at our discretion, offer you a "Keep It" Discount.

• How it works: You keep the item (give it to a friend or donate it), and we grant you a substantial discount (e.g., 50-70% off) to purchase the correct size in a new order. This is often cheaper and faster than paying for international return shipping.

10. REFUSED PACKAGES AND UNAUTHORIZED RETURNS

10.1. Forced Returns
If you refuse the package upon delivery in an attempt to "exchange" it, or if you send the package back to the "Return Address" listed on the shipping label without contacting us first:

• The package may be routed to a bulk logistics center that destroys unauthorized returns.
• We will not be able to process an exchange or refund if we cannot verify the location of the package.
• If the package does eventually reach us, a restocking fee of up to 25% will be deducted from your store credit.

10.2. Lost Return Packages
If you ship a return item to us for an exchange and it is lost by your shipping carrier:

• Blush and Blooms is not liable.
• We cannot process the exchange.
• You will need to file a claim with your shipping carrier.

11. RESTOCKING FEES AND ADJUSTMENTS

11.1. Standard Exchanges
For standard-size/color exchanges where the item is returned in perfect condition, we do not charge a restocking fee. We want you to get the right size.

11.2. Imperfect Conditions
If an item is returned for an exchange but, upon inspection, is found to have minor issues (e.g., crushed packaging, lint requiring cleaning, missing inner bag) but is essentially salvageable:

• We reserve the right to charge a 15% cleaning/repackaging fee, which will be billed to you or deducted from the value of the exchanged item (requiring a balance payment).

11.3. Rejected Exchanges
If an item is returned in "unsellable" condition (worn, stained, washed):

• The exchange will be denied.
• We will not ship the new item.
• You will be responsible for the shipping cost if you want the original damaged item returned to you. If you do not pay for return shipping within 14 days, the item will be donated or discarded.

12. STORE CREDIT VS. REFUNDS

It is important to clarify that an "Exchange" results in either a product replacement or Store Credit.

• If you initiate a request within the 7-day window but decide you simply do not want the item anymore (and do not want a replacement), this falls under our Return Policy, not the Exchange Policy.
• Exchanges are strictly for swapping products.
• Store Credit issued as part of an exchange process does not expire.

13. ABUSE OF POLICY

Blush and Blooms monitors return and exchange activity. We reserve the right to limit or refuse exchanges to customers who exhibit a pattern of:

• Wardrobing: Buying items, wearing them for content creation or events, and then attempting to exchange/return them.
• Excessive Exchanges: Continuously exchanging items from every order (e.g., ordering 10 items and exchanging 9).
• Harassment: Being abusive towards our support staff regarding exchange timelines.

14. FREQUENTLY ASKED QUESTIONS (EXCHANGE SCENARIOS)

Q: I received my order on Monday. It is now next Tuesday. Can I exchange?
A: No. That is 8 days. The 7-day window is strict. You may be eligible for a standard return (refund), but you will likely be subject to restocking fees.

Q: I threw away the clear bag the shirt came in. Can I still exchange?
A: Yes, as long as the tags are attached and the item is unworn. However, please try to pack it neatly in a new bag to protect it during shipping.

Q: The price of the item has changed since I bought it. Do I pay the new price?
A: If you are doing a direct exchange (Size M for Size L of the same item), you do not pay the difference if the price increases. If the price decreased, we do not refund the difference for direct exchanges.

Q: Can I exchange a Sale item?
A: If it were a standard sale (e.g., "Spring Sale"), yes. If it was marked "Final Sale" or "Clearance," no.

15. CONTACT INFORMATION

To initiate an exchange or if you have questions regarding your eligibility, please contact us immediately. The sooner you contact us, the easier the process will be.

Blush and Blooms Customer Support

Email: info@blushandbloomsllc.com

 

Subject Line: Exchange Request - [Order Number]

Mailing Address: 6813 Great Oaks Parkway, Independence Ohio 44131

LEGAL DISCLOSURE:
By completing a purchase on Blush and Blooms, you acknowledge that you have read, understood, and agreed to this 7-Day Exchange Policy.